文档介绍：Performance Measurement Systems
This package has been created as a practical guide to developing
performance measurements in any industry. It has been divided into the
following 6 sections:
1. Introduction
2. Measurement as a management support system
3. What is a balanced scorecard?
4. Developing a customized balanced scorecard
5. Target setting and quantifying performance for incentive programs
6. New performance management system and the performance
improvement process
Performance Measurement Systems:
Introduction
There are 3 charts in this section
Chart : This is a general introductory chart which has been tailored for
measurements to demonstrate that a balanced scorecard is an integral
part of business planning and strategy
Chart : This chart emphasizes that strategy implementation must be top-down and
a good measurement system is a powerful tool for achieving this. It also
shows how a balanced scorecard poses as it permeates
downwards from the top - pany objectives actionable at all
levels
Chart : An important chart which demonstrates that the balanced scorecard is a
powerful approach for identifying areas of improvement and
inadequacies in support processes. A balanced scorecard should be a
prelude to a business re-design or a process re-engineering
The balanced scorecard is an integral part of
business planning and strategy
Vision
Mission
Business Planning and Strategy
Goals and Balanced
Objectives Scorecard
Corporate Measurement
and
Reporting System
A performance measurement system is a tool for
implementing strategic planning and achieving
continuous improvement at all levels of an
organization
l Measures send signals into the
organization as to what is
Measurement System right
Balanced important. To send the
Scorecard
signal measure the right things,
Business Units ., the value drivers
Strategy Sharing l In order for a measurement
Vision, Go