文档介绍:P1:OTA/XYZP2:ABCfmJWBT214-ParmenterDecember20,20097:53PrinterName:eiiP1:OTA/XYZP2:ABCfmJWBT214-ParmenterDecember20,20097:53PrinterName:eKeyPerformanceIndicatorsiP1:OTA/XYZP2:ABCfmJWBT214-ParmenterDecember20,20097:53PrinterName:eKeyPerformanceIndicatorsDeveloping,Implementing,andUsingWinningKPIsSecondEditionDAVIDPARMENTERJohnWiley&Sons,:OTA/XYZP2:ABCfmJWBT214-ParmenterDecember20,20097:53PrinterName:eCopyright&Sons,Inc.,Hoboken,,storedinaretrievalsystem,ortransmittedinanyformorbyanymeans,electronic,mechanical,photocopying,recording,scanning,orotherwise,exceptaspermittedunderSection107or108ofthe1976UnitedStatesCopyrightAct,withouteitherthepriorwrittenpermissionofthePublisher,orauthorizationthroughpaymentoftheappropriateper-copyfeetotheCopyrightClearanceCenter,Inc.,222RosewoodDrive,Danvers,MA01923,(978)750-8400,fax(978)750-4470,oronthewebatueststothePublisherforpermissionshouldbeaddressedtothePermissionsDepartment,JohnWiley&Sons,Inc.,111RiverStreet,Hoboken,NJ07030,(201)748-6011,fax(201)748-6008,oronlineat/:Whilethepublisherandauthorhaveusedtheirbesteffortsinpreparingthisbook,,includingbutnotlimitedtospecial,incidental,consequential,,pleasecontactourCustomerCareDepartmentwithintheUnitedStatesat(800)762-2974,outsidetheUnitedStatesat(317)572-3993orfax(317)572-