文档介绍：P1: OTA/XYZ P2: ABC
fm JWBT214-Parmenter December 20, 2009 7:53 Printer Name: Yet e
ii
P1: OTA/XYZ P2: ABC
fm JWBT214-Parmenter December 20, 2009 7:53 Printer Name: Yet e
Key Performance
Indicators
i
P1: OTA/XYZ P2: ABC
fm JWBT214-Parmenter December 20, 2009 7:53 Printer Name: Yet e
Key Performance
Indicators
Developing, Implementing,
and Using Winning KPIs
Second Edition
DAVID PARMENTER
John Wiley & Sons, Inc.
iii
P1: OTA/XYZ P2: ABC
fm JWBT214-Parmenter December 20, 2009 7:53 Printer Name: Yet e
Copyright C 2010 by David Parmenter. All rights reserved.
Published by John Wiley & Sons, Inc., Hoboken, New Jersey.
Published simultaneously in Canada.
No part of this publication may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying,
recording, scanning, or otherwise, except as permitted under Section 107 or 108
of the 1976 United States Copyright Act, without either the prior written
permission of the Publisher, or authorization through payment of the appropriate
per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive,
Danvers, MA 01923, (978) 750-8400, fax (978) 750-4470, or on the web at
. Requests to the Publisher for permission should be
addressed to the Permissions Department, John Wiley & Sons, Inc., 111 River
Street, Hoboken, NJ 07030, (201) 748-6011, fax (201) 748-6008, or online at
/permissions.
Limit of Liability/Disclaimer of Warranty: While the publisher and author have
used their best efforts in preparing this book, they make no representations or
warranties with respect to the accuracy pleteness of the contents of this
book and specifically disclaim any implied warranties of merchantability or
fitness for a particular purpose. No warranty may be created or extended by sales
representatives or written sales materials. The advice and strategies contained
herein may not be suitable for your situat