文档介绍：HARVARD
BUSINESS
ESSENTIALS
Manager’s
Toolkit
The 13 Skills Managers Need to eed
Harvard Business School Press–|–Boston, Massachusetts
Copyright 2004 Harvard Business School Publishing Corporation
All rights reserved
Printed in the United States of America
08–07–06–05–04——5–4–3–2–1
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Library of Congress Cataloging-in-Publication Data
Harvard business essentials : manager’s toolkit : the 13 skills managers need to eed.
p. cm. —(Harvard business essentials series)
Includes bibliographical references.
ISBN 1-59139-289-6
1. Management. 2. Supervision of employees. . II. Series.
2004
658—dc22
2003016384
The paper used in this publication meets the requirements of the American
National Standard for Permanence of Paper for Publications and
Documents in Libraries and Archives –1992.
Contents
Introduction xiii
Part One:–Learning the Basics
1. Setting Goals That Others Will Pursue 3
Committing to an e
Begin with Strategy 4
Top-Down or Bottom-Up? 5
Characteristics of Effective Goals 6
Developing Unit Goals 8
Prioritizing 9
Your Goals as Manager 10
Four Steps to plishing Goals 10
Periodic Review 14
After-Action Review 14
Summing Up 15
2. Hiring the Best 17
The Role of Human Assets
Defining Job Requirements 18
Recruiting Promising Candidates 24
Interviewing 26
Evaluating the Candidates 33
Making the Decision and Offer 36
Don’t Forget Process Improvement 38
Summing Up 39
vi Contents
3. Keeping the Best 41
Why Retention Matter