文档介绍：July 9, 2007 | Updated: July 12, 2007
The Forrester Wave™: Business
Process Management For
Document Processes, Q3 2007
by Craig Le Clair and Colin Teubner
for Information & Knowledge Management Professionals
Making Leaders essful Every Day
For Information & Knowledge Management Professionals
Includes a Forrester Wave™
July 9, 2007 | Updated: July 12, 2007
The Forrester Wave™: Business Process Management
For Document Processes, Q3 2007
IBM, EMC, Global 360, And Adobe Lead
by Craig Le Clair and Colin Teubner
with Connie Moore and Jamie t
EXECUTIVE SUMMARY
To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS)
suppliers best suited and most experienced for document-intensive processes across approximately 150
criteria. The result? IBM, Global 360, EMC, and Adobe lead; IBM leads with substantial market presence
and prehensive offering; and Global 360 leads with strong design, automation, and workflow
capability. Adobe leads with exceptional development tools for rich applications (RIAs) and
vision for customer engagement. EMC leads with excellent native capture, content integration, and a
very strong BPM offering. Open Text and Hyland Software are Strong Performers with excellent
experience, but they require improved process definition, simulation, optimization, monitoring, and
management. Autonomy Cardiff has strong content extraction, workflow, monitoring, and management
capabilities, but it needs more experience in documi wasent-intensive applications. And Captaris —
while lacking a strong overall offering — is a Contender, with a significant upside for integrating forms,
fax, and paper content.
TABLE OF CONTENTS NOTES & RESOURCES
2 Use Your Business Processes To Guide You Forrester conducted evaluations in January 2007
Through The BPM Maze and interviewed 22 vendor and panies
5 BPM’s Potential For Document Processes Is including: Adobe, Autonomy Cardiff, Cap