文档介绍：Inf Syst E-Bus Manage (2011) 9:383–403
DOI -010-0137-1
ORIGINAL ARTICLE
Advances in business process management
implementation based on a maturity assessment
and best practice exchange
Michael Rohloff
Received: 16 November 2009 / Revised: 30 July 2010 / Accepted: 4 August 2010 /
Published online: 24 August 2010
Ó Springer-Verlag 2010
Abstract The paper presents the implementation of Business Process Manage-
ment in a large pany. The business case illustrates the main
objectives and approach taken with the BPM initiative. Central element of the BPM
implementation was the development of a process framework which consists of a
reference process house (RPH) mon methods for process management
across pany. In order to assess the implementation of Business Process
Management and the achievements a process management maturity assessment was
developed and implemented. The maturity model is based on nine categories which
comprehensively cover all aspects which impact the ess of Business Process
Management. Some findings of the first assessment cycle are pinpointed to illustrate
the benefits and best practice exchange as a result of the assessment.
Keywords Business Process Management Á Maturity Models Á Process
Implementation Á Reference Modeling
1 Introduction
Business Process Management (BPM) is a management practice which -
passes all activities of identification, definition, analysis, design, execution,
monitoring & measurement, and continuous improvement of business processes.
Consequently Business Process Management passes not only the analysis and
modeling of business processes but also anizational implementation,
Electronic supplementary material The online version of this article
(doi:-010-0137-1) contains supplementary material,
which is available to authorized users.
M. Rohloff (&)
University of Potsdam, August-Bebel-Str. 89, 14482 Potsdam, Germany
e-mail: michael.******@-
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384 M. Rohl