文档介绍：南京航空航天大学
硕士学位论文
旅游市场中的消费者权益保护法律问题研究
姓名:高乐
申请学位级别:硕士
专业:经济法学
指导教师:陈爱江
2011-03
南京航空航天大学硕士学位论文
摘要
20 世纪末,我国旅游业得到了迅速的发展,在国民经济中的地位逐步上升。我国旅游资源
丰富,但旅游业中消费者权益受侵害的现象非常严重,旅游消费者的权益得不到有力保障,其
保护问题关系到我国的旅游业是否能够健康快速持续的发展。本文从消费者权益保护的角度出
发,认为我国旅游者法律意识不强,相对于经营者具有弱势地位,旅游消费中,经营者不正当
竞争行为也大量存在,现有的法律制度也不够完善,存在纠纷时不能有效解决,这些原因都导
致我国旅游者在消费中安全权、知情权、受尊重权、求偿权等各方面权益遭到严重侵害。借鉴
美国、日本及欧盟国家的发达经验,从以下几个方面完善,在立法上,建议建立旅游基本法,
与消费者权益保护法双重保护旅游者的合法权益。将旅游合同有名化,明确旅游第三人的责任,
将惩罚性赔偿制度和精神损害赔偿制度应用到旅游市场中,加强政府部门的监管,建立小额诉
讼制度和举证责任倒置制度,加强消费者协会、旅游协会、社会各界的监督。通过本文的研究
以期规范整个旅游市场,建立更加完善的旅游消费者权益保护机制切实保护旅游消费者的合法
权益,确保和促进我国旅游经济健康、持续、稳定发展。

关键词:旅游市场,旅游消费者,消费者权益,侵权,权益保护

I
旅游市场中的消费者权益保护法律问题研究
ABSTRACT
Since the end of the 20th century, Chinese tourist industry has been rapid development, and plays a
more and more important role in national economy development. Chinese tourism resources are very
rich, but the phenomenon of infracting consumer rights is very serious in the tourist industry. The
legitimate rights and interests of tourists can’t be effectively protected. The legitimate right protection
of tourists has been related to the healthy development of China’s tourism industry. From the
perspective of consumer protection, this thesis argues that the legal awareness of tourists is not strong,
it is in a weak pared to dealers in tourism consumption, the operators also have a large
number of petitions, the existing legal system is also not perfect, and there is a dispute it
can not be effectively solved. These reasons cause that the rights and interests of our country tourists
(such as right to safe, right to know, right to respect, right to claim et al.) have been seriously violated
in consumption. Learning from experiences of developed country such as the ., Japan and the
European Union et al., the thesis suggests that the travel consumer protection can be perfected as the
following aspects. Firstly, in legislation, the Basic Law of Tourism was