文档介绍：跨境电商客服模版
◆未付款订单
◆买家议价
◆已付款订单
◆大订单询价
◆发货后
◆买家要求免运费
◆询问是否收到货
◆改价后催款
◆客户投诉
◆买家因为无好评怀
◆订单完成
疑
提醒买家评价
买家几天未收到货
货物断货
◆节日促销
◆折扣
感谢好评
提供直运
未付款订单
Dear $buyer
We have got your order of XXXXXXo But it seems that the
order is still unpaid If theres anything I can help with the
price, size, etc, please feel free to contact me. After the
payment is confirmed, I will process the order and ship it
out as soon as possible. Thanks Best Regards smyname
译:我们已收到你的订单,但订单平未付款。如果在价格和尺丈
上
付教突域,我
立即备货
提示∶请根据您产品自身特点对描述内容进行修改
已付款订单
Dear $buyer,
Your payment for item xXXXXXXXXXXXXX has been confirmed. We
will ship your order out within XXX business days as promised
After doing so, we will send you an e-mail notifying you of
he tracking number. If you have any other questions, please feel
free to let me know thanks
Best Regards
Spmyname
提示:请填上您的订单号和发货天数
译交度的订单编景为×X款
货后,我们通知你货运单景。如果有任何
问题请随时联系我。谢谢!
发货后
Dear $buyer,
The item XXXXXXXXXXXXXX you ordered has already been
shipped out and the tracking number is XXXXXXXXXXXXXX
The shipping status is as follows: XXXXXXXXXXXXXX. You will
get It soon
Thanks for your support!
Best Regards
myname
译文:订单号为 XXXXXXXXXXXXX的
提示:物发货线货货单参想和发货日期
XXXX运输方式是
XXXXXXXXXXXXXX订单状态是
XXXX很快收到
货物,慼谢您的支持和理解。
询问是否收到货
Dear $buyer,
According to the status shown on EMS website, your order has
been received by you. If you have got the items, please confirm
it on Ali Express. com. If not, please let me know. Thanks! Best
Regards $myname
译文:EMS网站显示您己收到货物
提示:如果收的物磷速通确认,
如果有问题请告知我。谢谢!
客户投诉产品质量有问題
Dear $buyer,
I am very sorry to
order and the pac
kage
about that. Since i did carefully check the
to make sure everything was in good
condition before shipping it out, I suppose that the dama
might have happened during the transportation. But I m still
very sorry for the inconvenience this has brought you. I
guarantee that i will give you more discounts to make this up
next time you buy from