文档介绍：Aile Aile Crown Holiday Hotel Crown Holiday Hotel Shishi Shishi Bellboys in the Bellboys in the Aile Aile Crown Holiday Hotel Crown Holiday Hotel Shishi Shishi 作为作为爱乐皇冠假日爱乐皇冠假日的行李员的行李员 Duties and the reason behind it. Duties and the reason behind it. 你的职责你的职责 How to increase guest satisfaction! How to increase guest satisfaction! 如何让我们的客人更加满意如何让我们的客人更加满意? ? Are you a Good Bell Staff? Are you a Good Bell Staff? 你是一个合格的行李员吗? 你是一个合格的行李员吗? 当见到客人时当见到客人时你面带微笑了吗? 你面带微笑了吗? Are you a Good Bell Staff? Are you a Good Bell Staff? 你是一个合格的行李员吗? 你是一个合格的行李员吗? 酒酒店店房房间间类类型型各各房房型型的的价价格格市市内内旅旅游游景景点点娱娱乐乐场场所所酒酒店店各各部部门门管管理理人人员员常常用用电电话话号号码码。。。。。。。。。。。。。。。。 Rooming a guest Rooming a guest 指引客人进房间指引客人进房间 Why is this one of the most important tasks of Why is this one of the most important tasks of the bellboy? the bellboy? ??为什么这是行李员的一项重要工作? 为什么这是行李员的一项重要工作? What are you suppose to do? What are you suppose to do? ??你应该如何做? 你应该如何做? What should you mention during the rooming What should you mention during the rooming process? process? ??在指引客人进房间的过程中你应介绍哪些在指引客人进房间的过程中你应介绍哪些内容? 内容? Why is this one of the most important tasks of the bellboy? Why is this one of the most important tasks of the bellboy? 为什么这是行李员的一项重要工作为什么这是行李员的一项重要工作? ? ?? Contact Contact 与客人建立良好的接触与客人建立良好的接触?? Security Security 客人的安全客人的安全?? Information Information 给客人提供必要的信息给客人提供必要的信息?? Sales Sales 适时销售酒店设施适时销售酒店设施?? Guest Satisfaction Guest Satisfaction 让客人满意让客人满意?? Luggage Luggage 帮助客人运送行李帮助客人运送行李?? Maybe Tips Maybe Tips 也许。。小费? 也许。。小费? Contact Contact 与客人建立良好的沟通与客人建立良好的沟通??前线员工与客人的良好接触,会使的客人感到我们对他的欢迎与关注前线员工与客人的良好接触,会使的客人感到我们对他的欢迎与关注 The initial contact with Hotel staff is very important as the guest gets the feeling of The initial contact with Hotel staff is very important as the guest gets the feeling of being e and cared for. being e and cared for. ??称呼客人姓名,会使他感到高兴称呼客人姓名,会使他感到高兴 Use the guests name. Use the guests name. ??询问客人旅途情况询问客人旅途情况 Ask the guest about his trip. Ask the guest ab