文档介绍：munication 如何有效的与别人进行交流
To be an effective Professional—
做一个给人印象深刻的专家—第一部
Effective Plan-好的计划
Effective Execution-有效的实施
Effective Relax-适当的放松
Effective Eating (joke:)-吃好一些(开玩笑)
Topics:(提纲)
Purpose munication-交流的目的
Points munication under different purposes-区分不同目的时的要点
Choose the right way municate-选择合适的交流方式
Discussion-讨论
Purpose munication: 交流的目的
Exchange Ideas-想法的交流
To ask for something to be done-请求对方行动起来,做某些事情
To inform somebody something-传递给对方一些信息
To motivate the team-激发团队活力
Exchange Ideas: 想法的交流
Clarify your attitude (If you have no definitive attitude, not participate)
明确你的观点(如果你自己并没有弄清自己的观点,那么请不要参加交流)
Clarify why you choose this way not others (Sometimes why is more important than how)
弄清为什么你会选择这种方式而不是其它方式(有时,“为什么”比”怎么样”更重要)
Be open minded (not be too stubborn)
使自己的思想开放些(不要太固执)
Exchange Ideas: 想法的交流
Explain others’ idea to confirm you have catch the points
复述别人的观点,以此来确认你是否正确理解他的意思
Evaluate different ideas to choose the most suitable one
评价这些不同的观点,选择最合适的一个
To ask for something to be done 请求对方行动起来,做某些事情
Describe what you need clearly
清楚地阐明你需要怎么样
Focus on the topic
集中主题
Don’t use too much superfluous words
不要讲太多不相关的东西
Don’t be self-contradiction
不要自以为是
Why, What, When, Who, How (Five-points)
“为什么”,“是什么”,“什么时候”,“谁”,“怎么做”(五点)
To ask for something to be done 请求对方行动起来,做某些事情
Negotiate to the best result
尽可能多的交流
Don’t expect too much from the person you asked
不要在对方身上奢望得到太多
Monitor the progress
时刻注意进展
Be honest to your original target (Keep on it!)
忠于你的初忠(要坚持)
Show your sincere thanks when work has been done well
当工作较好的完成后,要向对方表示诚挚的感谢
To be asked for something: 请求对方行动起来,做某些事情
Listen carefully before you reply
在作出反应之前,请多倾听
Catch the points the requester give out
在对方提请求时,抓住要点
Confirm with the requester what he needed
与请求者再次确定“他需要什么”
Give your reply
给出你的答复
No, avoid definitely “no”, if you ply with the request, tell the reason and negotiate to the best result
不,避免直接说’不’,如果你不能按照对方提出的要求做,请告诉他理由,并提出最好的建议。
Yes, tell the requester whe