文档介绍：Preparing for a volatile future
03
Elevate every decision with intelligent banking operations
2
12
Knowledge is power
Three ways to become future-ready
The choice to change
24
About the authors
27
Appendix
28
Contents
Elevate every decision with intelligent banking operations
3
If there were ever a doubt about the value of operational maturity, recent events have dispelled it.
Most banks have always been committed to improving the efficiency of their operations, and their progress has been steady and incremental. For a long time, that was sufficient.
More recently, rising client expectations and regulatory requirements, technology-driven innovations, and the advent of aggressive new competitors, have exposed that banks’ operational evolution is lagging behind other industries. Banks must become more agile and resilient to deal with the threats that tomorrow poses—whether they take the form of a resurgence of the pandemic,
a financial crisis or a cyber-attack.
Simultaneously, in a world where profit is being compressed by historically low interest rates, COVID-19 related credit losses, patchy economic recovery and
fintech competition, banks must achieve higher levels of productivity and efficiency while capitalizing on new opportunities to increase business value.
A power-boosting transformation strategy that injects intelligence and digital capabilities into their operations, across technology, process and people, is essential
for banks to stay competitive. This will allow them to constantly scan their landscape and respond decisively to whatever emerges.
In short, their operational maturity will elevate their business decisions and outcomes and make them truly future-ready.
Preparing for a volatile future
Figure 1.
Price to book value ratio
What’s the upside of being future-ready?
Digitally-focused banks have benefited from market valuations that, on average, were 18% higher than less digitized peers in 2019,