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Windows® 7 Enterprise
MCITP EXAM 70-685 Desktop Support Technician MCITP EXAM
The Microsoft Certifi ed IT Professional
(MCITP): Enterprise Desktop Support
Technician certifi cation validates your ability
Windows
Your 2-in-1 Self-Paced Training Kit TechnicianDesktop Support
to resolve desktop application, network, and Kit Training 70-685
security issues, and support and maintain
systems that run Windows 7.
EXAM PREP GUIDE
plete information on Microsoft certifi cations,
Ace your preparation for the skills measured by MCITP Exam 70-685 visit: /learning ®
—and on the job. Work at your own pace through a series of lessons
and reviews that fully cover each exam objective. Then, reinforce and Windows 7
apply what you’ve learned through real-world case scenarios and
practice exercises. This offi cial Microsoft® study guide is designed
to help make the most of your study time. Your kit includes: ®
1 Enterprise 7
15% exam discount from Microsoft. Enterprise Desktop
· Offer expires 12/31/14. Details inside.
Maximize your performance on the exam by learning to:
Offi cial self-paced study guide.
• Manage and puters running Windows 7 ·
· Practice tests with multiple,
• Troubleshoot authentication and encryption issues customizable testing options and a Support Technician
• Diagnose and resolve hardware and printer problems learning plan based on your results.
• Confi gure User Account Control and Windows Defender · 200+ practice questions.
Case scenarios, exercises, and best
• Support wired, wireless, and remote VPN users
· practices.
®
• Confi gure and troubleshoot Explorer security settings Fully searchable eBook of this guide,
• Monitor and troubleshoot updates · plus sample chapters from Windows 7
• Analyze desktop applications and solve performance issues Resource Kit.
For system requirements, see the Introduction.
PRACTICE TESTS
Assess your skills with the practice tests on