文档介绍：Chapter4 Managing Diversity
Chapter 4
Managing Diversity
Employing and properly managing a diverse workforce is a challenge for anizations1>. In the United States, we are faced with a growingly diverse population which has necessitated changes in how we look at employees. With the push in the 1960’s toward civil rights, and the women’s movement, managers are now more aware of the needs of special groups. However, diversity isn’t always black or white, male or female. There are many aspects of diversity that a manager must consider. These topics, along with the management initiates to better manage diversity are presented in this chapter.
LEARNING ES
Define workplace diversity and explain why managing it is so important.
Describe the changing workplaces in the United States and around the world.
Explain the different types of diversity found in workplaces.
Discuss the challenges managers face in managing diversity.
Describe various workplace diversity management initiatives.
A MANAGER’S DILEMMA
Diversity is an important workforce consideration for many developed countries, not just the United States. In this Manager’s Dilemma, we see the efforts by Deutsche Telekom, Europe’s largest pany, to decrease pany’s gender gap in leadership. Currently, women make up 12 percent of management. Their goal is to increase this to 30 percent by the year 2015. Deutsche Telekom has gone so far as to introduce a gender quota, a term avoided in the United States by human resource managers. mitment to this goal is based on the idea that “Having a greater number of women at the top will quite simply enable us to operate better.” How do your students feel about this initiative and in particular this statement made by Deutsche’s Chief Executive? Ask students to explore what would happen if this was done in the United States and with another group besides women? In answering these questions remind students that the premise of Deutsche’s plan is NOT t