文档介绍：Ramada Plaza Guiyang FRONT DESK MODULE “ How to exchange T/C for guest ” ROOMS 02-02 Imagine you were being informed by Finance that the traveller cheque you had accepted yesterday is not valid because the Guest had signed on the wrong position. You quickly check the system but found the Guest had checked out. How would you feel? 财务部通知你,昨天你收的一张旅行支票客人签字签错了地方,. 你会怎么办呢? Introduction ( 前言) This forms the base for a 这一切源自 Experience at Ramada Plaza Guiyang 莅临华美达神奇大酒店的独特体验 Introduction ( 前言) We want every Guest to feel The hotel t ouch 我们期望每位客人都能感受到酒店温情 By the end of this Session, our Objective is to ensure that you have learned “ How to perform traveler Cheque ” with confidence, and according to our defined standards 在本次课程的结尾,我们的目标是确保你能按照我们讲授的标准学会“如何兑换旅行支票” Objective ( 目标) 1. Check acceptance of TC (查看旅行支票) What to take note when receiving TC? 收到旅行支票时要注意什么? What if the Guest is a city Guest? 如果不是住店客人怎么办? ? Must be from in-house guest 需是住店客人? Only accept those that are permitted to accept by the hotel and our bank 只兑换酒店及银行同意兑换的种类? Ensure only one signature is signed before acceptance 接收时确定只有一个签名在支票上? Do not accept 不接收 1. Check acceptance of TC (查看旅行支票) How to inform city Guest that we do not accept? 如何婉拒店外客人? What is the only exception where we can exchange for a city Guest? 什么情况下可以为店外客人兑换? ?“ Sir/Madam, I am afraid we are not able to exchange from you. “抱歉, 我们只为住店客人提供兑换服务”. ? When City guest spent money in our hotel outlets but without RMB, he can do exchange in our cashier counter pany with an outlet staff. 当客人在酒店其它营业点消费但没有人民币时,需由该点的服务员陪同到前台才可以兑换 2. Indifferent Signature (签名不同) What should we do if the guest ’ s signature is different with the one on top? 如果客人的签名跟支票上的不一样怎么办? ? Signatures on the TC must be the same for both. 必须一致? Guest could re-sign besides the wrong one, or at the back 客人可以在背面重新签过 3. Enter System (输入电脑系统) ? Set up in system and updated daily by accounts department. 已设置在电脑系统中,财务每天负责更新 How can we find the