文档介绍：ELSE_bpm- 2/27/2006 3:41 PM Page i
Business Process Management
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To our families
Yvonne, Brittany, Connor, Cassie and Kurt
and
Sandra, Angelique and Mystique
Without the support and inspiration of our families this would not have been possible;
we know it has been tough at times, your understanding will never be forgotten. Thank you.
We will now endeavor to make up the time we have lost with you.
John and Johan
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Business Process Management
Practical Guidelines to essful
Implementations
John Jeston and Johan Nelis
AMSTERDAM BOSTON HEIDELBERG LONDON NEW YORK OXFORD
PARIS SAN DIEGO SAN FRANCISCO SINGAPORE SYDNEY TOKYO
BUTTERWORTH-HEINEMANN IS AN IMPRINT OF ELSEVIER
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Butterworth-Heinemann is an imprint of Elsevier
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First edition 2006
Copyright © 2006, John Jeston and Johan Nelis. Published by Elsevier Ltd. All rights reserved.
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