客户满意度调查表-新产品导入.xls

文档介绍：Tellabs Customer Satisfaction Index (CSI)

Discipline: Overview Customer: Tellabs

Month: May CM Site: Jabil WuXi/Cuu


Average Category Scores Grading Scale
A 100-95% C 74-70%
A- 94-90% C- 69-65%
B+ 89-85% D+ 66-65%
B 84-80% D 64-60%
C+ 79-75% F 59-0%



New Quality Test Eng FTTP Mfg Eng LOGIC Score
Leadtime L #REF! #REF! 100% #REF! #REF! <= 2 weeks
OTD O #REF! #REF! 100% #REF! #REF! >= 98%
Gross Margin G 100% 100% >= 51%
Inventory Turns I #REF! #REF! 85% #REF! #REF! >= 12 turns
Customer Satisfaction C #REF! #REF! 90% #REF! #REF! <= % IRR


BASELINE GOAL 89%

Total Score by Discipline #REF! #REF! 95% #REF! #REF!
Discipline Grade #REF! #REF! A #REF! #REF!

#REF!
#REF!
%


















Tellabs Customer Satisfaction Index (CSI)

Discipline: Overview

Month: May


Average Category Scores








New Quality
Leadtime L #REF!
OTD O #REF!
Gross Margin G
Inventory Turns I #REF!
Customer Satisfaction C #REF!




Total Score by Discipline #REF!
Discipline Grade #REF!

#REF!
#REF!




























Customer: Tellabs

CM Site: Jabil WuXi/Cuu