文档介绍：低于期望达到期望高于期望
Did not meet Met Exceeded
Expectations Expectations Expectations
您进入会所的第一印象□□□
First impression upon entering
环境气氛□□□
Atmosphere / Ambience
接待台礼仪□□□
Service Counter courtesy
服务的效率□□□
Service efficiency
服务的热情度□□□
Friendliness of the staff
桑拿 Sauna
环境及卫生□□□
Facility cleanliness
设施设备□□□
Facility design
服务素质□□□
Quality of service
棋牌 Poker Room
入座后服务的周到性□□□
Service and game variety
使用期间服务素质及效率□□□
Service attentiveness
按摩/足浴 Massage
包房的整洁度□□□
Cleanliness of the room
按摩技师的手法□□□
Skill level of therapist
按摩技师的态度□□□
Service attitude of therapist
服务的态度□□□
Service attentiveness of staff
上房服务
技师的服务态度□□□
Service attitude of therapist
技师的手法□□□
Skill level of therapist
整体感觉□□□
Overall experience
我们各方面是否给你留下深刻印象? □□□
Was any experience especially memorable?
在您有需要的时候,您是否得到妥善的解决? □□□
Did we manage to react to an opportuni