文档介绍：品管圈在优质护理服务质量持续改进中的效果评价
湖南省长沙市第一医院护理部 410005 高元芝
1578942327@
摘要:[目的]探讨“品管圈”在实施优质护理服务中的应用效果。[方法]通过在患者中开展满意度调查,对比活动前后住院和出院病人的满意率变化,对品管圈活动在优质护理服务中的作用进行评价。[结果]“品管圈”活动前后住院和出院患者总满意率差异有统计学意义(P<),%%,出院病人总满意度由 % %;不同环节“品管圈”活动前后的满意率除“病室环境”的满意率无统计学差异外,其他环节的满意率变化也均有统计学意义(P<)。[结论]将“品管圈”活动应用到护理质量检查中改进了护理质量,提高病人的满意率,调动了护理人员参与管理的意识,提高了工作积极性,活动取得了较好的效果。
关键词: 品管圈;质量;改进;评价
Abstract: [Objective] To investigate the "quality circle" effect the implementation of quality care.[ Method] Satisfaction surveycarried out in patients, compared to activities before and after hospitalization and discharge the patient satisfaction rate of change, to evaluate the role of quality control circle activities in the quality care.[Results] quality control circle activities before and after the hospital discharged patients satisfaction rate difference was statistically significant (P <), inpatient overall satisfaction rate from % to %,Discharged patients total satisfaction increased by % to %; satisfaction rate before and after the different aspects of "quality circle" activities in addition to "ward environment" satisfaction rate was no significant difference, other aspects of the satisfaction rate changes were statisticallysignificance(P<). [Conclusion] the activities of the "quality circle" to improve the quality of care to check the qual