文档介绍：Motivation
Chapter 16
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Motivation
One secret for ess anizations is motivated and enthusiastic employees
With such a diverse workforce, it is a challenge for managers to motivate employees anizational goals
Manager’s Challenge: Pfizer
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Motivation
Employee motivation theories and models
Needs –processes
Reinforcement
How job design can affect employee satisfaction & productivity
Empowerment
Topics Chapter 16
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Motivation
Arousal, direction, and persistence of behavior
Employee motivation affects productivity
Part of a manager’s job is to channel motivation toward the plishment anizational goals
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Two Types of Rewards
Intrinsic rewards--satisfactions a person receives in the process of performing a particular action.
Extrinsic rewards--given by another person.
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Model of Motivation
NEED-Creates desire to fulfill needs (food, friendship, recognition, achievement).
BEHAVIOR-Results in actions to fulfill needs.
REWARDS-Satisfy needs; intrinsic or extrinsic rewards.
FEEDBACK-Reward informs person whether behavior was appropriate and should be used again.
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Foundations of Motivation
Traditional
Human Relations
Human Resources
Contemporary
systematic analysis of an employee’s job
economic rewards for high performance
noneconomic rewards, such as congenial work groups
workers studied as people and the concept of social man was born
introduce the concept of the whole person
employees plex and motivated by many factors
content theories stress the analysis of underlying human need
process theories concern the thought processes that influence behavior
reinforcement theories focus on employee learning of desired work behaviors
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Motivation Content Theories
Hierarchy of Needs Theory
ERG Theory
Two-Factor Theory
Acquired Needs Theory
Emphasize the needs that motivate people
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Hierarchy of Needs Theory
Physiological Needs
most basic human physical needs
Safety Needs
safe and secure physical and emotional environment
Belongingness Needs
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