文档介绍：上海交通大学
硕士学位论文
六西格玛管理方法在供应商管理中的应用研究
姓名:焦健
申请学位级别:硕士
专业:项目管理
指导教师:仰书纲;邱文谅
20071001
六西格玛管理方法在供应商管理中的应用研究

摘要

随着电子产业的快速发展,低成本高品质的产品才能立于不败之地,
所以供应商的选择和管理是至关重要的。选择供应商一般根据质量水
平、价格水平、交货能力、灵活度、技术能力和服务等方面来评判,而
质量水平往往是最重要的,是产品获得成功的关键因素。
原有的仅靠进料检验或驻厂检验已经不能很好地控制原材料质量
和供应商管理。为了改善这种状况,引入了六西格玛管理法对供应商进
行管理,找到关键的制程因子,并加以改善,通过提高直通率进而提高
产品质量,改善供应商关系,建立战略合作关系,进一步降低采购成本。
因此,本文通过分析现有的供应商管理方法:ISO9000, QS9000
和全面质量管理,提出了把六西格玛管理法应用到供应商管理将是现有
方式的极大改善和补偿。通过 A 供应商的案例,介绍如何应用六西格玛
管理方法找出并改善不良原因,降低不良率,和供应商建立双赢关系。

关键词:六西格玛,供应商管理,质量管理,DMAIC
IV
SIX SIGMA MANAGEMENT APPLICATIONS
STUDY IN SUPPLIER MANAGEMENT

ABSTRACT

With rapid development, petition is more and more severe especially
in electronic products, only low cost and high quality to make sure the top rank, so
suppliers’ selection and management are very important. Normally, the selection
rules are Quality, Cost, Delivery, Flexibility, Technology and Service, however,
pliance are caused by poor material, so quality is much important than
others, it’s the key to ess.
Previous method such as ing inspection or on-site inspection can’t
control material’s quality and manage suppliers well, so, in order to improve this
situation, to introduce Six Sigma method to manage suppliers, to dig out every
detail process, to find key process factor, to improve yield rate and quality, to
establish cooperative win-win supplier relation, then to reduce purchase cost.
Six Sigma is an improved way pensation in supplier management
compared with current method: ISO9000, QS9000 and TQM. Introduce the
method to find root cause, make improvement, reduce material failure rate and
establish win-win relation with supplier based on DMAIC procedure of Six Sigma
via providing an actual example (Supplier A).

KEY WORDS: Six Sigma, Supplier Management, Quality Management, DMAIC
V
符号说明

5S: 整理 Seirl、整顿 Seiton、清扫 Seiso、清洁 Seiketsu 和纪律 Shitsuke
6σ(Six Sigma) Management