文档介绍：Six Sigma
By
Cathy Hiatt
Boise State University
October 9, 2001
Overview:
Six Sigma Defined
The Statistical Tools of Six Sigma
ponents of Six Sigma
Corporations practicing Six Sigma and a specific ess story
An exercise opportunity
Summary
Six Sigma Defined:
Quality management program developed by Motorola in the 1980s.
Management philosophy focused on business process improvements to:
Eliminate waste, rework, and mistakes
Increase customer satisfaction
Increase profitability petitiveness
Statistical measure to objectively evaluate processes.
GOAL: Reach Six Sigma Quality
Six Sigma
List some ways this program can be used in anization.
The Statistical Tools of Six Sigma:
The Statistical Tools of Six Sigma:
The Statistical Tools of Six Sigma
Another way to look at it:
Clearly define the customer’s explicit requirements--CTQ
Count the number of defects that occur.
Determine the yield-- percentage of items without defects.
Use the conversion chart to determine DPMO and Sigma.
Sigma Conversion Table:
If your yield is:
Your DPMO is:
Your Sigma is:
%
690,000
%
308,000
66,800
6,210
320
ponents of Six Sigma:
People Power
Process Power
People Power:
Executive Leader
Champion/Sponsor
Master Black Belt
Black Belt
Green Belt
Green Belt
Green Belt