文档介绍：The Management Of The Hotel
In the hotel,the front Office is the most visible area with the greatest amount of guest inportance of the Front Office can not be over- is the hotel’s never center and a liaison between the guest and the first direct contact many guests have with hotel employees is with members of the Front Office Front Office is the focus of guest requests for information and service as well as the profit center of room sales.
The major functions performed by the Front Office is (1) to sell guest rooms, which includes the acceptance of reservations, the handing of walk-in guests, pletion of the registration procedure, and the assingnment of rooms,Since guest rooms tend to geneate the highest profit margin winthin the hotel, this primary function es crucial to hotel profitability. No other hotel department is held more accountable for a particutlar day’s occupancy than the Front Office .(2) to provide services which on one hand concerns internal hotel services such as the handing mails telegrams and m essages for guests special attractions or events .(3) to coordinate guest services. It is a liaison between front –of –the house and back –of –the house areas and the center of handing guest problems munity, (4) to chart room sstatus reports to coordinate roon sales and housekeeping.(5) to maintain guest accounts, deter.