文档介绍：MCATT #:
Issue Title:
Date:
Description:
Champion:
Containment:
Root Cause:
Corrective Action:
Preventive Action:
Verification:
Reviewer:
Review Results:
Characterize
Contain
Cause
Corrective Action
Closure
Blank form example
CLCA Model
(5C and 8D elements integrated)
MCATT #: (issue ID)
Issue Title: (short title)
Date: (start date)
Description: (summary description)
Champion: (owner)
Containment: (describe actions taken to contain the issue)
Root Cause: (describe the root cause of the issue)
Corrective Action: (describe corrective actions taken to correct the issue)
Preventive Action: (actions taken to prevent urrence of this issue or occurrence of similar issues)
Verification: (actions/measurements taken to verify effectiveness of CLCA)
Reviewer: (reviewers name)
Review Results: (was CLCA effective and can it be closed)
Characterize
Contain
Cause
Corrective Action
Closure
Example with guidelines (in parenthesis)
(Pictorial example with 5C color code guidance)
The color code along the left margin will be used to reflect the progress of the CLCA issue. As the issue progresses through the various 5C steps, update the color code.
Green = Completed
Yellow = Currently Working
Red = Future Work
See the next slides showing the progress.
MCATT #: N/A
Issue Title: Customer reports USB printer cable is missing from order.
Date: 7/18/2002