文档介绍：Process Mapping
Learning Objectives
To:
Understand where Process Mapping fits into MEDIC
Understand what is a Process Map
Understand why a Process Map is necessary
Learn ponents of a Process Map
Review examples of Process Maps
Learn how to create a Process Mapping
Execute a Process Mapping exercise
2
Process Mapping
Quantify waste
Identify possible BoB/WoW levers
Experiment
Isolate and verify the root cause by focusing & splitting dictionaries using data
Conclude what conditions have to be improved / redesigned
Update MFR
Generate solutions
Verify solutions
Define permanent counter measures
Risk analysis
Describe the modified process: new process map
Update MFR
Design the implementation plan
Define/track activities
Track counter measures municate and clarify to anisation
Improve
Track performance
Update MFR
Ensure changes are anchored in anization
Train all relevant people
Standardize
Modify audit checklists
Track improved performance
Update MFR
mon view of the ‘as is’ process and how well it is performing
Identify critical causes and/or levers (The vital few)
Describe and Design the improved process
Draw up the implementation plan and introduce confirm results
Establish control and hand over to process owner.
Map
Measure
Explore Evaluate
Define Describe
Implement Improve
Control Conform
Describe problem (or opportunity) and objective
Measure historical performance trends
Set up measure-ment system
Map current process
Share available knowledge and get mon view
Manage by facts, not opinions
Start MFR Report
3
Processes are important
Almost all quality gurus and almost all management gurus agree that processes must be defined,
the most important processes must be identified and given special attention
all processes must be managed
all processes must be improved
Of course, it may be easier to manage departments or functions.
4
What is a process?
Wherever work is being done by one or more people there is a process.
EFQM definition:
A proces