文档介绍：高星级酒店员工流失问题研究
摘要:员工流失问题一直是各大星级酒店普遍存在的问题,尤其是在近期一系列国家新政的影响下,我国高星级酒店员工流失度更大。本文对山东省青岛市多家高星级酒店进行调研,得出了高星级酒店员工流失的三个层面的原因,并据此从政府、酒店、高校和员工四个方面提出对策,旨在为解决星级酒店员工流失问题提供合理化建议。
关键词:高星级酒店员工流失合理化建议
中图分类号: 文献标识码:A
Study of Staff Tounover Problem of High Star- rated Hotel――illustrated by the case of Qingdao
ZHANG Jie
Abstract:Staff turnover is mon problem for most star- rated hotels. Especialy as a matter of our country’s some new policies, the amount of customes of most star- rated hotels has dropped. And it makes the staff turnover problem more seriously. The author of this text distributed 139 questionnaires to six star- rated hotels of Qingdao, interviewed some supervisors. As the basis of these questionnaires and interviews,the author raises three main reasons of staff turnover of Qingdao star- rated hotels and offers solutions from the aspect of government, hotel, university and staff. This text is to offer reasonable suggestions for solving staff turnover problem of Qingdao starrated
hotels.
Key Words:Star- rated Hotel;Staff Turnover;R easonable Suggestion
一、?T工流失的内涵
一般来讲,酒店员工流失是指因制度因素、管理因素等作为酒店管理者可控制的因素所导致的在酒店企业领取货币性报酬的员工主动中断作为酒店企业员工关系的过程。[1]但本文中的员工流失内涵远不止于此,它指的是酒店员工基于任何原因主动中断作为该酒店企业员工关系、成为别家酒店企业员工或者干脆放弃酒店行业工作的过程。
二、山东省青岛市高星级酒店员工流失调查基本情况
本次调查问卷内容分为三部分,分别是员工基本信息、员工满意度调查、离职原因调查。调查对象包括青岛市香格里拉酒店、青岛颐中皇冠大酒店、青岛海尔洲际大酒店、丽天大酒店、海情大酒店、蓝海大饭店共6家酒店,发放问卷139份,回收问卷139份,有