文档介绍：酒店基础英语培训系列之前台服务英语TheFrontOfficeUnitone房间预定RoomReservationCulturalBackground文化背景Whentheguestsintendtostayinahotel,especia-llyforafamoushotel,theyneedtomakeareservat-,hen-eedstoaskforseveralquestionsincludingthenameoftheguest,thearrivaltime,thenumberoftheguest,etc..当客人需要入住酒店时,尤其是很受欢迎的酒店,,他要问清一些事项,比如客人的名字、到达时、,周星期天星期一星期二星期三星期四星期五星期六…点钟现在半,一半过;经过在…之后一刻钟折扣取消确认延长可用的记录空,空房昂贵的预订凭单套房联络以……的名义定金收费(电话中)稍候更喜欢,倾向于FrequentSentence常用句型◆Dateandtime日期与时间?Canyouwaitaminute,please??Atwhattimewillyouarrive??Woulditbepossibletochangeyourreservationdate??Wearefullybookedforalltypesofroomsonthatnight.?Fromwhentowhen??Canyouholdtheroomuntil10:00??Howmanynightswillyoubestaying??Whendoyouneedtheroom?请您等一下好吗?您预计什么时候到达?您能更改预期日期吗?那天晚上所有客房都预约满了。从什么时候到什么时候?你能把这个房间预定保留到十点吗?您预订要待几晚呢?您什么时候要这房间?6◆Priceanddiscount价钱与折扣?What’sthepriceoftheroomeveryday??There’saminimumpriceforoff-seasonstayandamaximumpriceforpeak-season.?Thechargeincludesonlybedandbreakfast.?Weoffer10%roupreservation,sir.?Wegivediscountsforlongerstays.??淡季有最低价,旺季有最高价。费用只包括床位及早餐。先生,对于团体预订,我们打九折。我们对长住旅客才有折扣。请给我一间便宜点的房间。7◆Otherservices其它服务?Whichkindofroomwouldyouprefer??Wecanputyouonourwaitinglistjustincasewehaveacancellation.?MayIhaveyournameandyourinitials??Ifyouneedtocontactusforanyfurtherinquiries,pleasecallthesamenumber.?Wasthatreservationmadeforyouoranotherparty???我们把您记在等房名单里,有人退时就通知您。请告诉我您的名字及名字的开头字母好吗?若您有其他的问题需要跟我们联络,可以再拨这个号码。是为您自己还为他人订的?我要查一查那天是否有房间。SituationalDialogues情景对话(一)A:?B:Yes,I′:Yes,:Whatistherate,please?A::′:Well,Couldyoutellmeyournameandyourphonenumber,please?B:Yes,it′sAlice,: