文档介绍：2012 年 1 月护理学报 January,2012
第 19 卷第 1B 期 Journal of Nursing(China)
【护理管理】
“冬梅护理”融入优质服务的实践
范志红,赵辉
(鄂州市中心医院,湖北鄂州 436000)
摘要
[ ] 总结将“冬梅护理”融入优质服务的实践与体会。为完善和发扬“冬梅护理”,通过自查、邀请专家“诊脉”,查找开展优质
护理服务存在的问题有:护理人员对优质护理服务认识不足;医生与患者不理解;护理人力资源管理不到位;内涵建设薄弱;支持系统
无保障。针对问题,将“冬梅护理”与优质服务相结合,召开“冬梅护理优质服务”推进会,转变观念,提高护理人员对优质服务的认识,各
科室就创建优质护理服务提出新举措;增进沟通,让患者或家属了解实施基础护理对促进康复的重要作用,密切医护、护患间的关系;
院领导高度重视“冬梅护理”优质服务的创建,扩编护理队伍,培养学科人才,采取责任制包干,加强冬梅护理内涵建设,落实后勤保障服
务,实行多渠道奖励等办法,推行优质护理服务。将“冬梅护理”融入优质服务提高了患者满意度及护理质量;护士权益得到保障,提高
了护士的工作积极性;护理人力资源优化,护理服务质量提升快,“冬梅护理”在全省范围推广,提升了医院服务品牌。
关键词
[ ] 冬梅护理; 优质护理服务; 护理人力资源; 护理质量
中图分类号文献标识码文章编号
[ ] R47 [ ] A [ ] 1008-9969(2012)01B-0026-04
Practice bining Dongmei Nursing with Quality Nursing
FAN Zhi-hong, ZHAO Hui
(E’zhou Central Hospital, E’zhou 436000, China)
Abstract: This paper summarized the practice and experience bining Dongmei nursing with quality nursing. At first, problems
such as insufficient knowledge of quality nursing, munication with doctors and patients, poor nursing management and
support system were identified. Then, In order to carry forward and improve Dongmei nursing, various measures were taken in
practice. In each department, nursing staff improved their knowledge of quality nursing munications between medical staff
and patients were intensified. In addition, great importance was attached to the cultivation of