文档介绍：天津农学院
毕业论文
中文题目: 平衡计分卡在绩效管理中的应用研究
英文题目: Research on the Application of Balanced Scorecard in Performance Management
学生姓名张皓
系别人文社会科学系
专业班级 2009级人力资源管理专业2班
指导教师孙静
成绩评定
2013年6月
摘要
平衡计分卡是目前世界广泛讨论和应用的前沿的绩效管理工具,其从产生到发展经历了一个漫长的过程,在企业绩效和战略管理中的应用也非常成功。作为一项全新的公司业绩评价系统,应用它的企业大都收到了良好的效果。但总体来说,平衡计分卡评价系统还需要在更广泛和较长时间的实践中加以补充和完善,有些问题仍需要探索和研究。
本文通过对平衡计分卡的核心的理论知识的阐述和对注意事项进行分析,找出当前中衡计分卡实施过程中的问题,并提出解决问题的方案,以期使企业对平衡计分卡的实际应用更加合理,并为进一步提高我提供借鉴。
关键词: 平衡计分卡;国内外企业;绩效管理
Abstract
The balanced scorecard is a frontier tool that is world widely discussed and applied in performance management. Its emergence and development experienced a long process, its application in business performance and strategic management are very essful. As a pany performance evaluation system, enterprises used it mostly have received good effect. But overall, the balanced scorecard evaluation system also needs to pleted and practiced in longer and wider application, some problems still need to be explored and researched.
In order to make application of balanced scorecard more reasonable when it is used in enterprises and further strengthen Chinese enterprise performance management, this paper states the core of the balanced scorecard theory and analyzes the matters needs attention, finds out the implementation problems of the balanced scorecard in the performance management in current Chinese enterprises , and puts forward solutions to the problems at last.
Key words: The balanced scorecard; Companies both domestic and overseas; Performance management
目录
1 引言 1
2 平衡计分卡的概述 1
平衡计分卡的发展历程 1
平衡计分卡的作用 2
3 平衡计分卡衡量绩效指标时应遵循的原则 2
绩效衡量指标必须能够联结企业愿景、战略与行动 2
绩效衡量指标必须可以量化 2
绩效衡量指标必须平衡 2
4 平衡计分卡在企业绩效管理中的优势 2
企业战略的高度具体化 2
过程与目标管理的高度统一化 3
短期目标与长期目标的高度平衡化 3
5 平衡计分卡的要素维度分析 4
“顾客角度”维度分析 4
“内部流程角度”维度分析 4
“学习与创新角度”维度分析 5
“财务角度”维度分析 5
6 平衡计分卡在企业绩效管理的应用 5
我衡计分卡在企业绩效管理中的实施条件 8
平衡计分卡在企业绩效管理中的实施流程 8
平