文档介绍：首都经济贸易大学
硕士学位论文
企业中层管理人员激励问题研究——以某市场咨询公司为例
姓名:李蔚
申请学位级别:硕士
专业:劳动经济学
指导教师:冯喜良
20080401
提要
进入 21 世纪,随着我国市场经济体制的逐步完善,企业之间的竞争进一步加剧,
人力资源作为企业的核心资源,成为企业竞争的焦点。而在所有人力资源中,中层管
理人员作为企业的中坚和脊梁,其重要性是不容置疑的。他们是企业的稀缺资源,是
实现企业目标的原动力。企业必须最大限度地激励中层管理人员,充分发挥其积极性,
挖掘其内在潜能。因此,如何正确认识中层管理人员的价值,在中层管理人员需求特
征的基础上对他们进行激励就成为企业关注的问题。
鉴于此,本文站在人力资源管理的角度,在对激励理论及相关文献回顾的基础上,
首先运用实证研究方法,对某市场咨询公司(I 公司)2005 年员工满意度调查结果从
整体特征、差异及关键因素三个方面进行分析,全面了解企业中层管理人员目前的需
求情况。第二步,根据满意度分析的结果,总结出中层管理人员的四大需求特点:(1)
物质需求升华;(2)看重个人发展;(3)成就需求强烈;(4)注重经营管理。最后,
针对中层管理人员的需求特点,提出了以薪酬激励、成长激励、工作激励、文化制度
激励为主,情感激励为辅的中层管理人员激励措施。
希望通过本文的研究,能在理论和实践上对企业在人员激励,特别是对中层管理
人员的激励方面起到一定的推动作用。

主题词: 激励中层管理人员员工满意度调查需求特征

I
Abstract
As the 21st century arrives and China’s market economy develops rapidly, the
competition among enterprises became fiercer and fiercer. One significant focus of the
competition is human resource, the core resource for enterprises. Among all of the human
resource, middle-class manager’s importance is unassailable as hard core and backbone of
enterprise. They are precious resource and motivity. Enterprises have to do their best to
motivate middle-class managers, to enhance their willingness to contribute to the
organization. Thus, the issue es greatly emphasized by each enterprise that how to
correctly regard middle-class managers and motivate them on the basis of their demand
characteristics.
From the point of view of the human resource management field, based on a broad
review of relevant literatures on motivation theories and a worker satisfaction survey of a
pany(pany),this thesis takes analysis for the demand status of
middle-class managers, then summarize representative demand characters of middle-class
managers as follows: sublimation of material wants, emphasis on individual improvement,
strong desire for achievement, and focus on the management of the enterprise. Finally,
considering middle-class managers’