文档介绍：BestPractices
Dashboard Design: Key Performance Indicators &
Metrics
Choosing the right data to display.
Thomas W. Gonzalez
Managing Director
BrightPoint Consulting, Inc.
October 2005
Introduction
This article will focus on collecting and defining metrics and key performance indicators for
executive and operational dashboards. While the techniques discussed here can be used across
many different business intelligence requirements gathering efforts, the focus will be collecting and
organizing business data into a format for effective dashboard design.
With the explosion of dashboard tools and technologies in the business intelligence market, many
people have different understandings of what a dashboard, metric, and key performance indicator
(KPI) consist of. In an effort to create mon vocabulary for the scope of this article, we will
define a set of terms that will form the basis of our discussion. While the definitions below might
seem onerous and require a second pass to fully understand them, once you have grasped the
concepts you will have a powerful set of tools for creating dashboards with effective and
meaningful metrics and KPIs.
Metrics and Key Performance Indicators:
Metrics and KPIs are the building blocks of many dashboard visualizations; as they are the most
effective means of alerting users as to where they are in relationship to their