文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Physically Challenged Facilities
任务: 残疾人设施
Code序号: RM-RES-P070
Objectives: At the end of this session Reservation Sales associates will be able to know how to handle reservations and inquiries that require Physically Challenged Facilities.
目的: 在课程结束的时候预订部销售文员将懂得如何处理有关残障
设施,要求的预订。
Standard :
Reservation Sales associates will handle reservations and inquiries for the physically challenged with good product knowledge in regards to such issues.
Every assistance and courtesy will be given to reservation requests that require physically challenged modation. Reservation Sales associates will be familiar with the specialized facilities of those rooms and other facilities in the Hotel that are designed for the physically challenged.
标准:
每一个有关酒店残疾人使用设施的询问将应被正确回答。
预订部员工将熟悉残疾人用房中的特定设施, 并能在电话上向打电话者礼貌地提供帮助。
Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带Oprea 终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show “ ”(Objectives)
显示课程目的
So the objectives of this session is: …(Refer to Objectives of this TAO)
今天这堂课的目的是:(参考标准与程序〕
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
内容
Lecture & Explanation
教学式与讲解
Summary
总结
The course should be divided into two parts:
这节课会分为二个部