文档介绍：THE ST. REGIS SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task: Rate Structure
任务: 价格构成
Code序号: RM-RES-P090
Objectives: At the end of this session reservation sales agent will know how to access and locate rate information using Oprea
目的: 在课程结束的时候预订部销售文员应懂得如何使用Oprea查询
有关价格的信息。
Standard :
Reservation sales agents should have thorough understanding of all rate plans and associated rates so that they can professionally and accurately quote rates to callers.
Reservation sales agents will be able to access and locate rate information using the Oprea menu as required. Negotiated rates will not be given to callers over the phone.
标准:
预订部销售文员应对所有价格计划和有关的价格充分理解以便他们能够专业和准确地向打电话者报价。
当客人询问时, 预订员将能通过使用Oprea菜单进入并找到有关价格的信息。在电话上不向打电话者提供协议价。
Resources: Flip Chart, Handout, Computer with Oprea terminal
培训器材: 白板,白板纸,培训资料,带Oprea终端的电脑
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Lecture
教学式
Prepared on Flip Chart
Show “ ”(Objectives)
显示课程目的
Prologue: As a Reservations Sales Agent understanding how to check rate information using Oprea is also a very important things.
开场白: 作为一名预订部销售文员懂得如何用Oprea查询价格同样是非常重要的一件事。
5 Minutes
Method
培训方式
Training Steps
培训步骤
Time
时间
Contents
内容
Lecture & Explanation
教学式与讲解
Demonstration
展示
Practice
练习
Critique
评估
Summary
总结
So the objectives of this session is: …(Refer to Objectives of