文档介绍：跨文化团队文化冲突丶文化智力与团队绩效研究
南京财经大学硕士学位论文跨文化团队文化冲突、文化智力与团队绩效研究姓名:付静申请学位级别:硕士专业:企业管理指导教师:丁秀玲2011-01-05
摘要随着经济全球化趋势的加强,为了充分利用全球经济效应以获得更大的经济利益,跨国公司这种经营方式成了各国企业发展的必然趋势。跨国公司要在全球范围内得到顺利地发展,必然要雇用来自不同文化背景的员工,跨文化团队便在这种背景下孕育而生。由于来自不同文化背景,团队成员常常会以自己的理解方式去解读异质文化,从自己的角度去解决问题,可能易于产生彼此之间的摩擦与冲突,这种跨文化的冲突对团队绩效可能发生什么影响,以及是如何发生影响的,是否受到某些中介变量的作用,这将是本文所要探讨的主要问题,以期为跨文化团队的管理与建设提供一些理论依据和参考之见。国内对跨文化团队的研究始于2000年之后,人们界定了跨文化团队的概念和影响跨文化团队的因素,从理论上探索如何建设优秀的跨文化团队,但是其中进行实证研究的篇目很少。本研究借鉴相关的理论成果,在文献分析的基础上提出了本研究的理论模型和研究假设,对跨文化团队文化冲突、文化智力和团队绩效之间的关系进行了实证研究,取得如下研究结论: 、相关分析和回归分析,对提出的研究假设进行验证,得出文化冲突与团队绩效之间呈显著相关关系,以及文化智力在文化冲突与团队绩效之间起到一定的中介作用。 ,总结本研究的结论,分析本研究的不足,对未来在跨文化团队方面的研究提出展望以及为跨国公司的人力资源管理实践提出一些对策和建议。关键词:文化冲突;文化智力;团队绩效 I
ABSTRACT As the trend of economic globalization es more and more popular, for making use of global economic effect to obtain more benefits, pany es a popular operation way of enterprise. If it wants to develop essfully in the trend of economic globalization, it must hire many work staff with different backgrounds. Then, cross-cultural team emerges under this occasion. Now, team has e an effective work form. Meanwhile, although the cross-cultural team can improve the team performance effectively, managing it is also very tough. These work staff with different cultural backgrounds always understand different cultures and dealt with problems in their own ways. Such behavior can lead to conflict and friction among colleagues and further influence the team performance and corporate performance. Cultural intelligence, as an index for measuring everyone’s ability to adapt different cultures, can ease the relationship between the cultural conflict and team performance in order to improve team performance. So, this research has a practical significance for the construction of cross-cultural team. Researches about cross-cultural team in domestic theory circle emerged in 2000, and most of the existing researches all introduced the cross-cultural team from the the