文档介绍:Prentice Hall
FINANCIAL TIMES
In an petitive 
world, we believe it’s 
quality of thinking that will give you the edge – an idea 
that opens new doors, a technique that solves a problem, or 
an insight that simply makes sense of it all. The more you 
know, the smarter and faster you can go. 
That’s why we work with the best minds in business and 
finance to bring cutting‐edge thinking and best learning 
practice to a global market. 
Under a range of leading imprints, including 
Financial Times Prentice Hall, we create world‐class 
print publications and electronic products bringing our 
readers knowledge, skills and understanding which can 
be applied whether studying or at work. 
To find out more about our business publications, or tell us 
about the books you’d like to find, you can visit us at 
.com 
For other Pearson Education publications, visit 
Business Process
Management
Integration in a web-enabled
environment
MARGARET MAY
Prentice Hall
FINANCIAL TIMES
An imprint of Pearson Education
London New York Toronto Sydney Tokyo Singapore Hong Kong Cape Town New
Delhi Madrid Paris Amsterdam Munich Milan Stockholm
PEARSON EDUCATION LIMITED
Head Office:
Edinburgh Gate
Harlow CM20 2JE
Tel: +44 (0)1279 623623 Fax:
+44 (0)1279 431059
London Office:
128 Long Acre
London WC2E 9AN
Tel: +44 (0)20 7447 2000
Fax: +44 (0)20 7447 2170
Website:
First published in Great Britain in 2003
© Pearson Education Limited 2003
The right of Margaret May to be identified as author of
this work has been asserted by her in accordance with
the Copyright, Designs and Patents Act 1988.
ISBN 0 273 66108 6
British Library Cataloguing in Publication Data
A CIP catalogue record for this book can be obtained from the British Library.
All rights reserved; no part of this publication may be reproduced, stored
in a retrieval system, or transmitted