文档介绍：imp' employee performance fb 9/12/05 10:46 am Page 1
EARL M A CARTER
FRANK A McMAHON
IMPROVING
EMPLOYEE PERFORMANCE
through workplace coaching
a practical guide to
performance management
0-7494-4464-9_FM_ii
IMPROVING
EMPLOYEE PERFORMANCE
through workplace coaching
0-7494-4464-9_FM_ii
Earl – In memory of Percis Kilcoy Smith and e Minto Carter, and the gang
who exited 42 Todd Street; and to Bernice Carter (nee Pridmore) and Sarah Rachel
Carter for their inspiration, support and long lunches over two generations.
Frank – To my wife Pauline, children Penny, Dale and Kirsten, granddaughter Chloe,
and my parents Bill and Ella.
0-7494-4464-9_FM_iv
IMPROVING
EMPLOYEE PERFORMANCE
through workplace coaching
a practical guide to performance management
EARL M A CARTER
FRANK A McMAHON
London and Sterling, VA
0-7494-4464-9_FM_iv
Publisher’s note
Every possible effort has been made to ensure that the information contained in this
book is accurate at the time of going to press, and the publishers and authors cannot
accept responsibility for any errors or omissions, however caused. No responsibility
for loss or damage occasioned to any person acting, or refraining from action, as a
result of the material in this publication can be accepted by the editor, the publisher
or any of the authors.
First published in Great Britain and the United States in 2005 by Kogan Page Limited
Apart from any fair dealing for the purposes of research or private study, or criticism
or review, as permitted under the Copyright, Designs and Patents Act 1988, this
publication may only be reproduced, stored or transmitted, in any form or by any
means, with the prior permission in writing of the publishers, or in the case of
reprographic reproduction in accordance with the terms and licences issued by the
CLA. Enquiries concerning reproduction outside these terms should be sent to the
publishers at the undermentioned addresses:
120 Pentonville Road 22883