文档介绍：1
Foreword
This Exam Preparation book is intended for those preparing for
the ITIL® V3 Foundation Exam.
The Art of Service is an Accredited anization and has
been training IT professionals since 1998. The strategies and
content in this book is a result of experience and understanding of
the ITIL® Foundation Program, and the exam requirements.
This book is not a replacement pleting the course. This is
a study aid to assist those who pleted an accredited
course and are preparing for the exam. Do not underestimate the
value of your own notes and study aids. The more you have, the
more prepared you will be.
While it is not possible to pre-empt every question and content
that may be asked in the Foundation exam, this book covers the
main concepts of IT Service Management, each phase and
process in the Service Lifecycle and is culminates in a practice
exam (created by The Art of Service).
Following the launch of the ITIL V3 Foundation Certificate in IT
Service Management, it was always intended to review the
syllabus as part of APM Group's continual service improvement
process. The full syllabus review process for the course and
certificate took place and is plete.
Copyright The Art of Service
Brisbane, Australia │ Email: service@ │Web:
eLearning: | Phone: +61 (0)7 3252 2055
2
This formal review involved extensive consultation with a wide
range of stakeholders, including, but not limited to, Users, ATOs,
Students and chapters of the itSMFI and ITIL training
communities, to ensure that the syllabus meets the requirements
of students, and also operational objectives in terms of scope and
depth of topics covered.
The information gathered from the market place was reviewed
and analyzed by a Syllabus Advisory Board, which is made up of
representatives from the itSMFI, the Licensed EIs, the V3
Examination Panel and a selection of ATOs (including The Art of
Service), all of which are nominated and/or e