文档介绍：Exam ITIL Foundation
Foundation Certificate in IT Service Management
Publication date
26-02-2004
Start date
01-07-2004
Target group The examination for the Foundation Certificate is intended for people
working in the field of IT Service Management. The Foundation
Certificate is a prerequisite for the Practitioner's and Manager's
Certificate in IT Service Management.
Prerequisite knowledge, skills and
practical experience None.
Exam requirements 1 The importance of IT Service Management and the IT Infrastructure
2 The Service Management processes and the interfaces between them
3 ITIL processes and the relations between these processes
4 Basic concepts of ITIL
Exam requirements specifications
1. The importance of IT Service The importance of IT Service Management and the IT Infrastructure
Management and the IT Infrastructure The candidate has understanding of the importance of IT Service
Management and the IT Infrastructure.
The candidate is able to indicate the importance of a methodical and
systematic approach to information technology service:
for users and customers of IT Service
for suppliers of IT Service.
2. The Service Management processes The candidate has understanding of the Service Management processes
and the interfaces between them and the interfaces between them.
The candidate is able to:
mention t