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ITIL® V3 Foundation Exam - The Study Guide
Copyright protected. Use is for Single Users only via a VHP Approved License.
For information and printed versions please see
About the ITSM Library
The publications in the ITSM Library cover best practice in IT management and are published on
behalf of itSMF International.
The IT Service Management Forum (itSMF) is the association for practitioners anizations who
practice ITSM. itSMF’s goal is to promote innovation and IT management. Suppliers and customers
are equally represented within the itSMF. The Forum’s main focus is exchange of peer knowledge and
experience. Our authors are global experts.
The following publications are, or soon will be, available.
Introduction, Foundations and Topics & Management instruments
Practitioners books • Metrics for IT Service Management (English)
• Foundations of IT Service Management based • Implementing metrics for IT Service
on ITIL® (V2, Arabic, Chinese, German, Management (English)
English, French, Italian, Japanese, Korean, • Six Sigma for IT Management (English)
Dutch, Brazilian Portuguese, and Russian; • The RfP for IT Outsourcing - A Management
Danish and Spanish) Guide (Dutch)
• Foundations of IT Service Management based • Service Agreements - A Management Guide
on ITIL® (V3, English, Dutch) (English)
• IT Service Management - An Introduction • Frameworks for IT Management
(V2, being replaced by V3, only a few (English, German, Japanese)
languages left) • IT Governance based on COBIT® -
• IT Service Management - An Introduction A Management Guide (English, German)
(V3, English, Dutch)
• IT Services Procurement based on ISPL - Study guides
An Introduction (Dutch) ITIL® V3 Foundation Exam - The Study Guide
• Project Management based on PRINCE2™(English)
2005 Edition (Dutch, English, German)
• Release