文档介绍：-1-(环境)目标分解修订状态:3文件编号:KF—MB—01页码:1/1页··············································································以在宾客满意为宗旨的前提下,根据宾馆质量、环境目标的方针、目标总要求,结合部门经营管理需求,制订了适合部门工作发展的质量、环境目标,要求各岗位工作人员在工作中予以履行实施,并能达到预期效果:质量目标:1、确保客人住馆期间人身财产安全无事故。2、宾客满意率为90%。环境目标:1、水、电能消耗每年降低3%。2、减少废弃物的产生,固体废弃物分类存放,标识明确,对特殊固废集中收集,单一存放。-2-:3文件编号:KF—GS—01页码:1/1页··············································································具体负责入住客人的接待服务工作,搞好宾馆住宿的清洁卫生,为客人提供舒适的环境;做好客房接待服务,保障客人住宿环境的安宁;降低客房费用,确保客房正常运转;协调与其他部门的关系,保证客房服务需要;配合前厅部销售,提高客房利用率;加强设备维修保养,使宾馆财产保值与增值。-3-:3文件编号:KF—SZ—01页码:1/1页··············································································经理领班客玉藕名P房菡馨湖A中楼园居组心班班班组组组-4-:3文件编号:KF—SZ—01页码:1/1页··············································································1、具有大专以上或同等文化程度,受过旅游饭店管理专业培训。2、有3年以上客房服务和管理工作经验。3、有经营观念和领导才能,善于与人沟通,能较好地处理人际关系。4、熟悉各种客房用品、洗涤用品的性能、质量、价格、供货渠道等,能不断选用优质材料。5、对客房装璜布局、色彩搭配有独到的见解。6、有一定文字书写能力,能独立撰写有关业务报告。7、有良好的身体素质,善于走动式管理。8、自然条件:男女不限。9、最佳年龄:28-45周岁。-5-:3文件编号:KF—SZ—02页码:1/1页····························································&#