文档介绍：i
The
Outsourcing
Handbook
ii
This page intentionally left
blank
iii
iv
This book has been endorsed by the Institute of Directors.
The endorsement is given to selected Kogan Page books which the IoD recognizes as being of
specific interest to its members and providing them with up-to-date, informative and practical
resources for creating business ess. Kogan Page books endorsed by the IoD represent the
most authoritative guidance available on a wide range of subjects including management,
finance, marketing, training and HR.
The views expressed in this book are those of the authors and are not necessarily the same as
those of the Institute of Directors.
Publisher’s note
Every possible effort has been made to ensure that the information contained in this book is accurate at
the time of going to press, and the publishers and authors cannot accept responsibility for any errors or
omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or
refraining from action, as a result of the material in this publication can be accepted by the editor, the
publisher or any of the authors.
First published in Great Britain and the United States in 2006 by Kogan Page Limited
Apart from any fair dealing for the purposes of research or private study, or criticism or review, as
permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced,
stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers,
or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA.
Enquiries concerning reproduction outside these terms should be sent to the publishers at the
undermentioned addresses:
120 Pentonville Road 525 South 4th Street, #241
London N1 9JN Philadelphia PA 19147
United Kingdom USA
© Mark John Power, Kevin Clyde Desouza and Carlo Bonifazi, 2006
The right of Mark J Power, K