文档介绍：Topic: Performance Management
Kongkiti Phusavat, .
Associate Professor
International Graduate Program in Industrial Engineering
Kasetsart University
Bangkok, Thailand
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Kasetsart University
Overview
Management
Functions: planning, coordinating, and controlling
Processes: measurement, analysis/ evaluation, and improvement
Emphasis on anizational and functional level
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Kasetsart University
Overview
Measurement: understanding of the term KPI or performance measures, identification of the KPI, application of MFPMM, audit to improve KPI by linking with policies, objectives, database, etc., working, and target setting
Analysis: trend/ variation understanding with MCPMT, benchmarking process, and scorecard and root-cause analysis
Improvement: outsourcing, development of manufacturing strategies, integration of knowledge learned on logistics and supplier partnership
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Kasetsart University
Overview
What reflects or represents the term performance?
Kaplan and Norton (1992): Financial, customer, internal business, and innovation/ learning
Sink and Tuttle (1989): Profitability, productivity, quality, quality of work life, innovation, effectiveness, and efficiency
Harper (1984): Productivity, unit cost, price, factor proportion, cost proportion, product mix, and input allocation
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Kasetsart University
Introduction
Multi-national, national, and industrial levels
Organizational, functional, program, and project levels
Team and individual levels
Individual level
Management
Workforces
Knowledge and white-collar
Blue-collar
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Kasetsart University
Introduction
Measuring productivity/ performance requires a system view of anization or a unit of analysis.
Measuring productivity/ performance mon.
Understanding of impacts from low productivity is critical for management (competitiveness).
Understanding of unit dimensions and definitions are essential for measurement.
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Kasetsart University
Introduction
Ongoing Issues for “Productivity” Managemen