文档介绍：摘要
当今经济快速发展,企业之间的竞争日益加剧,提高企业管理效率,留住人才已引起越来越多企业的注意。因此越来越多企业开始寻求留住人才的方法,员工满意度调查研究就是其中的一项有效方法。
本文结合企业的实际情况,以员工满意度调查问卷的形式,通过对问卷调查资料的数据以及从中反馈的具体问题的整理分析,运用员工满意度管理的相关知识,从引导员工自身期望和提高企业生产的软硬环境两个方面提出应对员工满意度的具体措施。
关键词:工作满意度;企业员工;满意度调查
Abstract
Today, rapid economic development, between enterprise'petition intensifies day by day, raises the business management efficiency, retain talent has attracted the attention of more and more enterprises. Therefore more and more enterprises start to seek detain talented person's method, the staff degree of satisfaction investigation and study are a efficacious device.
This article unifies enterprise's actual situation, in the form of employee satisfaction survey, through concrete question anization analysis which as well as feeds back to the questionnaire survey material's data, utilizes the staff degree of satisfaction management the related knowledge, from guides staff oneself to expect and enhances the soft and hard environment two aspects which the enterprise produces to propose that deals with the staff degree of satisfaction the specific measures.
Key Words:working satisfaction; enterprise staff; satisfaction investigation
目录
一、引言 2
二、相关理论 2
(一)工作满意度定义 2
(二)影响员工满意度的因素 2
3
3
4
三、A企业基本情况 4
(一)企业基本情况 4
(二)A企业组织结构 5
四、A企业员工满意度调查与统计分析 5
(一)员工满意度调查的目的 6
(二)调查问卷的设计、发放与回收 6
6
7
(三)员工满意度调查问卷数据的统计分析 7
7
8
9
10
(四)A企业员工满意度调查具体问题的反馈 10
10
10
11
11
11
12
(五)员工满意度调查统计准确性分析 12
五、A企业员工满意度提升策略 13
(一)提升员工满意度策略的思路 13
(二)提升员工满意度的具体措施 13
,选择雇佣合适员工 13
,提升员工人际关系 14
,建立科学合理的薪酬福利体系 14
,满足个人发展需要 14
,提升员工满意度 15
六、结论 15
参考文献 16
致谢 19
附录一:A企业员工满意度问卷调查(A卷) 20
附录二:A企业员工满意度问卷调查(B卷) 24
一、引言
随着中国经济的飞速发展,企业间的竞争越来越激烈,人才成为了企业间竞争的关键。企业的发展离不开员工的共同努力。更具服务利润链的理论,只有满意的员工,才有满意的顾客;只有满意的顾客,才有企业的持续发展。