文档介绍：AirportRepresentative机场代表:..HotelLevel:酒店等级:I–V一-五Department:部门:RoomsDivision房务部JobBand:职位等级:99ReportsTo:直属上级:Concierge/ChiefConcierge/FrontOfficeManager礼宾主管,礼宾部经理,前厅部经理joboverview职位概述*Responsibleformeetingandgreetingguestsattheairportandprojectingapositivefirstimpressionofthehoteltoarrivingguests.*负责在机场接待客人,并使客人对酒店留下良好的第一印象。*AtInterContinentalHotels&Resorts®wewantourgueststofeelspecial,cosmopolitanandIntheKnowwhichmeansweneedyouto:*Becharmingbybeingapproachable,havingconfidenceandshowingrespect.*Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentiveandtakingownershipofgettingthingsdone.*Makeitmemorablebybeingknowledgeable,®,我们希望宾客感觉风格独特、时尚现代和深入洞悉,这意味我们需要你:*亲切、充满自信、体现尊重来展现富有魅力的你。*理解和预测宾客的需要、做到细心周到、具主人翁精神、把事情办好,保持专注当下。*见多识广、分享阅历、展现你的风格来创造令人感觉特别的时刻,做到令人难忘。DutiesandResponsibilities工作职责*eandprovideanyrequiredassistance*对客人进行热烈欢迎并提供各种协助,给客人留下良好的第一印象。*Maintaindetailedknowledgeofallfacilitiesandservicesofferedbythehotel*充分了解酒店的各种设施和服务。*CommunicatewithFrontOfficeManager,GuestRelationManager,edattheairportandensuretransportationisarranged*与前厅部经理、客户关系部经理、当班的值班经理以及其它部门进行沟通,确定要在机场迎接的贵宾等事项,并确保做好交通上的安排。*ingguestswithbaggageclearanceanddirectingthemtotransportfacilities*保证所有航班抵达时均在场,并协助客人办理行李放行事宜,然后指引他们到达相应的交通设施。*Assistdepartingguestsinprecheckin,