酒店机场代表岗位职责.docx

文档介绍：酒店机场代表岗位职责
Hotel Level:
I –V
Department:
Rooms Division
酒店等级 :
一 - 五
部门 :
房务部
Job Band:
9
Reports To:
Concierge / Chief Concierge/ Front Office Manager
职位等级 :
9
直属上级 :
礼宾主管 , 礼宾部经理 , 前厅部经理
JOB OVERVIEW 职位概述
Responsible for meeting and greeting guests at the airport and projecting a positive first impression of the
hotel to arriving guests 、
负责在机场接待客人 , 并使客人对酒店留下良好的第一印象。
At InterContinental Hotels & Resorts
? we want our guests to feel special, cosmopolitan and In the Know
which means we need you to:
?
Be charming
by being approachable, having confidence and showing respect
、
?
Stay in the moment
by understanding and anticipating guests
’ needs, being attentive and taking
ownership of getting things done
、
?
Make it memorable
by being knowledgeable, sharing stories and showing your style to create moments
that make people feel special、
在洲际酒店及度假村
? , 我们希望宾客感觉风格独特、时尚现代与深入洞悉
, 这意味我们需要您 :
?
亲切、充满自信、体现尊重来展现
富有魅力 的您。
?
理解与预测宾客的需要、做到细心周到、具主人翁精神、把事情办好
, 保持 专注当下 。
?
见多识广、分享阅历、展现您的风格来创造令人感觉特别的时刻
, 做到 令人难忘 。
DUTIES AND RESPONSIBILITIES 工作职责
Project a first positive impression of the Hotel to arrival guests by extending a warm welcome and provide any required assistance
? 对客人进行热烈欢迎并提供各种协助 , 给客人留下良好的第一印象。
Maintain detailed knowledge of all facilities and