文档介绍：Integrating CMMI & ITIL:
An Outsourcing ess Story
Joanne Kopcho
Capgemini, Outsourcing Services
Overview
This presentation describes our ess story implementing
both CMMI and ITIL at an IT outsourcing account, with a staff
evenly split between applications developers and
infrastructure support personnel.
With CMMI describing our process framework (the "what") and
ITIL as the basis of our best practices (the "how"), we were
able to:
– Achieve CMMI Maturity Level 2 just nine months after the initiation of
the improvement program
– Address the needs of developers, support staff, and managers within
the same broad lifecycle framework
– Lay the groundwork for accelerated future process improvement and
service delivery optimization
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Capgemini Confidential and Proprietary
Agenda
Background
Improvement Objectives
Planning
ITIL
–Overview
– Mapping Approach
– Coverage of CMMI
Blended Improvement
pletion
Returns and Lessons Learned
© Capgemini . LLC
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Capgemini Confidential and Proprietary
We are Recognized as a Global Leader in Outsourcing
Services
Outsourcing Revenue by Region OS Revenue 2004
as of December 31, 2004
€ 2,081 million
North America
25% Global Coverage
UK 15,000 outsourcing
37%
professionals
Asia-Pacific 20 countries
2%
Recent Major
Contracts
ABB (Sweden)
Other Europe HM Revenue &
36% Customs (formerly
Inland Revenue) (UK)
"Gartner notes that [Capgemini]’s outsourcing “Capgemini has joined the league
deal with The UK Inland Revenue [now part of of serious contenders in TXU (US)
HM Revenue & Customs] (worth more than outsourcing with two large
US$5 billion over 10 years) was the largest contracts signed in 2004” Schneider Electric
outsourcing deal worldwide in 2003.”
(Gartner, 2004) (Ovum, 2005) (France)
© Capgemini . LLC Lucent (US)
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Capgemini Confidential and Proprietary
We Have a Sin