文档介绍：华中科技大学
硕士学位论文
知识型员工工作倦怠的实证研究
姓名:张海涛
申请学位级别:硕士
专业:工商管理
指导教师:龙立荣
20060427
摘要
工作倦怠是指因长期的工作压力得不到缓解而产生的一组负性的综合症状,如身
心的极度疲惫、厌弃工作、没有工作成就等,它通常被定义为情绪衰竭、玩世不恭和
无效能感三个维度。工作倦怠是近年来新兴的一个研究课题,国内对工作倦怠的研究
起步较晚,实证研究较少。为了解工作倦怠对知识型员工的影响,在本研究中将采用
Maslach 工作倦怠通用量表(MBI-GS)改进版和工作倦怠前因变量表,前者有 3 个分
量表,共有 15 个项目。后者有 3 个一级维度,6 个二级维度,共 28 个题目。通过本
研究,我们得到以下结论:工作倦怠是由多种因素引起的,且不同因素对工作倦怠的
三个维度具有不同的影响力。相对来说,在情绪衰竭和玩世不恭两个维度上,严重程
度比在成就感降低方面要高。在对工作倦怠的影响因素方面,人口学变量与组织因素
及家庭因素对工作倦怠影响较大且比较平均,而职业因素对工作倦怠影响不大。在前
因变量研究中,民营企业的晋升制度对知识型员工工作倦怠影响最大,建议企业在不
同发展阶段,实施不同的公正严格的晋升制度。单位处理问题的公平性、培训制度和
沟通问题对工作倦怠影响也较大,需要组织在解决问题的过程中保持过程公平和结果
公平,建立良好培训制度,鼓励员工保持与家庭良好沟通。

关键词:工作倦怠情绪衰竭玩世不恭效能知识员工
I
Abstract
Burnout is prolonged response to chronic stress on the job,and is defined by the three
dimensions of exhaustion,cynicism and inefficacy. It is used to describe as a series of
negative symptoms, such as tiredness,ability descent, passion losing to work, and lack
of achievement at work. Burnout is a new research in recent years. In China, the study of
burnout began very late and has few practice study. To know job burnout how to affect
knowledge worker,In the study,we will use MBI-GS strain and the burnout’s first reason
front contain the version of its three weight table,a total of 15 latter
contain a total of three questionnaire fatigue traction variables conceptual structure face,
measuring six institutions face of a total of 28 projects. conducted a study of staff
knowledge,the following conclusions :Working strain is caused by many factors, and
different factors on the work of the three realms with different ailments influence. Opposite
but talk ,Emotional exhaustion and cynicism in two dimensions is on a higher level,than in
the achievement lower. Working tirelessly on the impact of factors,demographic variables
anizational factors and family factors affect larger and more strain on an average
work, and occupational factors on the work ti