文档介绍：S THE SHANGHAI
上海瑞吉红塔大酒店
TRAINING ACTIVITY OUTLINE
培训活动纲要
Task 任务: PRODUCT KNOWLEDGE 产品知识
Code 序号: OH-SM-CS-C01
Objectives目的:At the end of this session, each trainee will be able to:
培训结束后,每位受训者应能做到:
Familiar with the hotel product knowledge.
掌握饭店产品知识。
Know how to update the product information.
了解如何补充自己的产品知识。
Aware the profession knowledge of catering.
清楚宴会销售专业知识。
Standard标准:Refer to S&P
参照标准与程序
Resources培训器材:Handout培训资料, Flipchart白板
Method
培训方式
Training Steps
培训步骤
Time
时间
Introduction
介绍
Discuss
讨论
Prepare on Flip Chart
准备白板
Contents
课程
Question
Show “.”(objective)
表明从此课所能学到的内容(目标)
The importance of familiar with the hotel product
knowledge.
了解饭店产品知识的重要性。
The course should be divided into three parts:
课程可分为三部份:
List the hotel product.
列出饭店经营产品。
Explain the service facility and additional items of each operational department.
了解各运营部位的服务内容及特色,以及可
提供的特殊服务。
Catering knowledge.
宴会知识。
4. Hotel surroundings
酒店周边环境
10min
5min
5min
50min
5min
问题
Prepare Flip Chart
准备白板
Explain
讲解
Demonstration
演式
Roll Play
角色扮演
Critique
评估
Summary
总结
Q: Who can list the service items of our hotel?
(Prepare a brochure of hotel)
问题:谁能列出我们饭店的服务项目。
准备一份饭店宣传资料。
Record the answer on the flip chart.
将问题结果记录在白板上。
Add the extra products on the flip chart (the answer), and explain the service, product