文档介绍：Organizational Behavior Chapter 3 Attitudes and Job Satisfaction Student Study Slideshow
Robbins & Judge
Organizational Behavior
13th Edition
Chapter 3: Attitudes and Job Satisfaction
Student Study Slideshow
Bob Stretch
Southwestern College
? 2009 Prentice-Hall Inc3>. All rights reserved.
3-*
? 2009 Prentice-Hall Inc. All rights reserved.
Chapter Learning Objectives
After studying this chapter, you should be able to:
Contrast the ponents of an attitude.
Summarize the relationship between attitudes and behavior.
Compare and contrast the major job attitudes.
Define job satisfaction and show how it can be measured.
Summarize the main causes of job satisfaction.
Identify four employee responses to dissatisfaction.
Show whether job satisfaction is a relevant concept in countries other than the United States.
? 2009 Prentice-Hall Inc. All rights reserved.
3-*
? 2009 Prentice-Hall Inc. All rights reserved.
Attitudes
Evaluative statements or judgments concerning objects, people, or events.
ponents of an attitude:
Affective – The emotional or feeling segment of an attitude
Cognitive – The opinion or belief segment of an attitude
Behavioral – An intention to behave in a certain way toward someone or something
(See Exhibit )
? 2009 Prentice-Hall Inc. All rights reserved.
3-*
? 2009 Prentice-Hall Inc. All rights reserved.
Does Behavior Always Follow from Attitudes?
Leon Festinger – No, the reverse is sometimes true!
Cognitive Dissonance: Any patibility between two or more attitudes or between behavior and attitudes
Individuals seek to reduce this fortable gap, or dissonance, to reach stability and consistency
Consistency is achieved by changing the attitudes, modifying the behaviors, or through rationalization
Desire to reduce dissonance depends on:
Importance of elements
Degree of individual influence
Rewards involved in dissonance
? 2009 Prentice-Hall Inc. All rights reserved.
3-*
? 2009 Prentice-Hall Inc. All rights reser