文档介绍：Organizational Behavior Chapter 4
Emotions and Moods
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Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall
Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall
Chapter Learning Objectives
After studying this chapter, you should be able to:
Differentiate emotions from moods, and list the basic emotions and moods.
Discuss whether emotions are rational and what functions they serve.
Identify the sources of emotions and moods.
Show the impact 1>emotional labor has on employees.
Describe Affective Events Theory and identify its applications.
Contrast the evidence for and against the existence of emotional 2>intelligence.
Apply concepts about emotions and moods to specific OB issues.
Contrast the experience, interpretation, and expression of emotions across cultures.
Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall
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Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall
Why Were Emotions Ignored in OB?
The “Myth of Rationality”
Emotions were seen as irrational
Managers worked to make emotion-free environments
View of Emotionality
Emotions were believed to be disruptive
Emotions interfered with productivity
Only negative emotions were observed
Now we know emotions can’t be separated from the workplace
Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall
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Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall
What are Emotions and Moods?
Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall
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See E X H I B I T 4-1
Copyright ? 2011 Pearson Education, Inc. publishing as Prentice Hall
The Basic Emotions
While not universally accepted, there appear to be six basic emotions:
Anger
Fear
Sadness
Happiness
Disgust
Surprise
All other emotions are subsumed under these six
May even be placed in a spectrum of emotion:
Happiness – surprise – fear – sadness – anger – disgust
Copyright ? 2011 Pearson Education, Inc