文档介绍：《饭店英语》
Hotel
English
Hotel English
Unit Three
Operator
Operator
I Discovering Language
Which sound?
[au] [:]
[] []
Read and Explore
[au]
[:]
[]
[]
[au]
[:]
[au]
[:]
flower
floor
come
comb
loud
lord
now
nor
house
horse
flaw
flow
south
sauce
sour
soar
count
corn
cloud
pose
found
fold
gown
gore
I Discovering Language
Can you pronounce the following vowels correctly?
Read the sentences slowly, and try
to distinguish the above vowels from one another.
1)Pall called from his house that his horse was ill and wanted us to help him.
2)Oh, my lord, you e to supper with us and join in the fun, you may feel lonely always being alone.
3) Let’s cut corners; they are about to run away with our corn.
Read and Explore
Operator
II Introduction
Words Reference
Introduction
Word Reference:
regardless a. 不管, 不顾, 不注意 extension n. 延长, 扩展, 分机
Long distance call n. 长途电话 wake-up call n. mence v. 着手, 开始 prompt a. 敏捷的, 迅速的
indicate v. 指出, 显示, 预示 courtesy n. 礼貌, 谦恭
cheerfulness n. 高兴, 快活 operator n. 总机, 电话接线员
meter n. 仪表,计价器 reset v. 重新安排,重新设定
There will be telephones in every hotel regardless of its size or situation. The duties of the operator include the receiving of all ing calls and connecting them with the required extensions, long distance call service, wake-up calls, taking messages for guests, etc.
Introduction
As soon as the ing call is answered by the operator, the mences to be charged; therefore prompt attention and a speedy connection are imperative. If the required extension is engaged, the caller should be invited to “hold the line”, “ring back”, or “leave a message”.
A well-run hotel with efficient Front Desk staff will not appear as good as it actually is if the operator is not well trained and polite. Sometimes a guest contacts with a hotel only over telephone, so the speed and manner with which the call is handled can leave a lasting impression to the guest, either good or bad. In addition, operators n